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Design for Six Sigma for Service

1st Edition
0071501460 · 9780071501460
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the ser… Read More
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US$92.70
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  • DFSS in a Service Organization

    DFSS Roadmap in Service Organizations

    Value Analysis and Enhancement

    Lean Operation and Process Analysis

    Process Design: Deployment and Management

    Customer Analysis

    Service Quality Measures

    Theory of Inventive Problem Solving for Service

    Theory of Constraints

    Change Management

    Basic Statistical Methods in Service DFSS

    Advanced Statistical Methods in Service DFSS