Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results

Table of Contents

Part One: Engaged Team Performance, What and Why
Chapter 1. Engaged Team Performance at a Glance
Chapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition

Part Two: Deploying Engaged Team Performance within Your Organization
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization

Part Three: The Path Forward
Chapter 14. The Role of Leadership in Enabling ETP
Chapter 15. Breakthrough: The Future of Engaged Team Performance
Appendix: The GPS Case Study

Harness the Power of Your MostValuable Resource—Your Workforce!

Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the formula.

Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with “thepeople side” of performance.

Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization’s most valuableasset: people.

Combining the principles from TotalQuality Management (TQM), Six Sigma,Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone.Illustrated through real-life stories, BuildingEngaged Team Performance offers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors’ client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to:

• Increase employee efficiency by 50%and save millions of dollars
• Consistently deliver on criticalcustomer requirements
• Provide visual data for instantdecision making• Create realistic staffing modelsfor sustainable capacity
• Establish standards for both team andindividual performance
• Develop leadership that facilitates teamownership of execution

Building Engaged Team Performance providesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage.Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of business improvement with EngagedTeam Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us toreshape our process from start to finish and improve both productivity andthe communication among multiple departments.”
Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of changeleaders throughout the organization.”
Dr. William D. Trotter, Managing Director,Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes,a group of individuals may become a winning team.”
Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellenceand team performance were both critical; yet they were considered differentdisciplines, supported by separate infrastructure. Engaged Team Performancecombines and aligns the best of both, and it delivers even betterresults.”
C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty,value creation, responsiveness, quality, expertise, partnership, accountability,efficiency, or best in class, then Building Engaged Team Performance has tobe part of the foundation. Without it you’re just creating a house of cards.”
Rick Larson, CEO, VFD Technologies