Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections

PART ONE
HOW BRAIN SCIENCE IS REVOLUTIONIZING BRANDING
CHAPTER 1 Brands That Rock 
CHAPTER 2 Beyond the Illusions of the Past 
CHAPTER 3 Right Between Your Ears 

PART TWO
COGNITIVE BRANDS: DESIGN
CHAPTER 4 Brands That Work the Way the Brain Does 
CHAPTER 5 Brand Vibes: Tugging at the Heartstrings 
CHAPTER 6 Brand Sense: Using System 1 Easers
to Go with the Flow 
CHAPTER 7 Brand Sense: Using System 2 Deliberators
to Form New Brand Loyalties 
CHAPTER 8 Brand Resolve: A Mantra for Happiness 
CHAPTER 9 For the Love of Kids 
CHAPTER 10 Brands with Purpose 

PART THREE
COGNITIVE BRANDS: EXECUTION
CHAPTER 11 Tales from the Trenches—Brand Execution 
CHAPTER 12 Brand Sensations 
CHAPTER 13 Minding Your Manners 
CHAPTER 14 Where Do We Go from Here? 

Acknowledgments 
Notes 
Index 

Build a “cognitive brand” that connects with your customers in the deepest, most meaningful ways

Successful marketing is all about unlocking the door to peoples’ thoughts, feelings, memories, and fantasies. Tap into one or more of these, and your brand will stick forever.

In Branding Between the Ears, world-renowned marketing thought leader Sandeep Dayal explains how to leverage behavioral psychology, social anthropology, and neuroscience to decode what goes on in consumer minds—and create effective marketing strategies to build the kind of loyalty that fuels today’s iconic brands. Dayal reveals that most successful cognitive brands are architected around three questions consumers ask themselves:

• Does this brand give me good vibes?
• Does what this brand says make sense to me?
• Will I be happier if I buy this brand?

These three factors—good brand vibes, brand sense, and brand resolve—are the hidden mantra that push customers off the fence of indecision, and get them not just to admire, but actually buy the brands again and again.

Branding Between the Ears reveals paradigm shifts in building and executing brands that are informed by a burgeoning body of research in brain sciences, and offers a better way to make brands that not just stand out, but connect with consumers and embed deeply in their thoughts to drive choice.

Dayal is the marketing thought leader who predicted that “consumer collaboration” would be the key factor in winning people’s trust online and giving consumers control over their personal information would be central to gaining their trust—issues that are unfolding today.

Now, with Branding Between the Ears he provides equally prescient principles and new ideas for gaining the competitive edge in a largely uncertain future and winning with cognitive power brands.