Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Table of contents
1. What's a Conflict?
2. So What if There's a Conflict?
3. How to Resolve Any Conflict.
4. How to Resolve a Conflict Between Others.
5. How to Resolve a Conflict Between Yourself and Another.
6. How to Resolve Team Conflict.
7. How to Mediate All the Time to Prevent Conflicts.
8. Strategic Management of Organizational Conflict.