Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (eBook)

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment
By:Gerschel, Antoine; Polsky, Lawrence;
Pub Date:June 3rd 2011
Format:Electronic book text 176 pages
Other Formats: View Print Details
ISBN:0071760423 / 9780071760423
Your Price:$12.00 ADD TO CART
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Main description

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers


Table of contents

Chapter 1 - Laying the Foundation for Resolving Conflict
• Rules of Engagement
• Phases of Conflict
• Handling Emotions
• Listening
• Advocating
• Types of Conflict
• Personality Conflicts
• Cultural Conflict

Chapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Budget

Chapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Technical Decisions
• Project Assignments
• Business Opportunities
• Budget


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