"Lean Retail & Wholesale is a highly insightful and succinct guide to lean application and a valuable resource for any retailer or wholesaler seeking a competitive edge." --APICS Magazine, January/February 2015
"Essential reading for those who want to learn how Lean provides a competitive edge in today's fast-paced, multi-channel, and cost-conscious environment." --Mark Temkin, Director, Demand Planning, Barnes & Noble, Inc.
"Provides an enlightening perspective on the applications of Lean principles to the increasingly challenging worlds of the retail and wholesale sectors." --Professor C. John Langley, Jr., Penn State University
Featuring real-world case studies, this practical, streamlined guide reveals how utilize a comprehensive Lean methodology throughout retail and wholesale businesses to reduce costs and improve productivity, quality, customer service, and profitability. Lean Retail and Wholesale examines Lean opportunities from the viewpoint of retail strategy, merchandise management, and store and distribution operations and provides a holistic, systematic approach for identifying and eliminating non-value-added activities. The Lean techniques presented can be applied to traditional brick-and-mortar wholesalers and retailers as well as e-businesses.
Part I - Current State 1.Introduction Why it is critically important at this time to examine the current "state" of Lean in Wholesale, Distribution and Retail; Wholesale, Distribution and Retail - definitions and opportunities 2.Brief history of implementation and expansion of Lean (from Manufacturing to Service) 3.Is Lean right for Service Industries. When, where, and why Lean can help in the Retail, Wholesale and Distribution industries 4.Cases/examples - some success stories Part II - Future State 5.Thinking Lean Definitions; Value Stream Mapping; Standardized Work and Visual Workplace; 5S or Workplace Organization; Mistake Proofing and Quality at the Source; One Piece Flow and Pull Systems (with Work Cells); Total Productive Maintenance 6.Being Lean Office/Administration (with cases/examples, including Customer Service, Purchasing, Accounting, Sales and Marketing and Human Resources; Warehouse (with cases/examples); Stores (with cases/examples) 7. Staying Lean - Leadership, Culture, Teams and Training and other "soft skill" tools with examples of where this has worked Cases/examples 8.Becoming Even Leaner Partnering Lean with Suppliers - expanding Lean beyond your "four walls" (Cases/examples); Increased use of Technology - enabling Lean with added visibility and collaboration (Cases/ examples); Lean Six Sigma vs. "traditional" Lean in Retail and Wholesale - when and where Lean Six Sigma is useful and how it works (Cases/examples); "How-To" Methodology - One size does NOT fit all! Part III - Conclusions 9.Critical Thinking and Continuous Improvement - analytical tools and how to use them in Lean Thinking (including education and training) 10.Defining and Measuring "Success" - What and how to measure along with some current statistics on the subject Lean Assessment Tool; Metrics and Measurement; Sustaining the gains 11.The Way Forward - thoughts and suggestions on the future of Lean in Retail, Wholesale and Distribution (author and Wholesale/Retail "thought leaders")