Overview
Main description
The Most Comprehensive and User-Friendly Adult Telephone Triage Protocols Available - From a Pioneer in the Field
"This is a well thought out and organized tool for those involved in telephone advice and triage. It has many unique features not normally found in triage protocols, including research related to medical error, decision support, and critical thinking. The references are extensive. It is a necessary addition to the library of anyone involved in telephone triage and this update is an essential replacement for the previous protocols book. 3 Stars."--Doody's Review Service
Written by Sheila Wheeler, one of the world's leading experts in telephone triage, this functional reference provides the guidelines nurses need for the safe, effective, and fast disposition of 1,000+ health related problems by telephone.
Organized by anatomical site and written in lay language, Telephone Triage eliminates the extra step of translating home treatment, first aid, or self-assessment instructions when performing telephone triage with the layperson. The format incorporates a critical-thinking process that mimics how nurses naturally solve problems in real-world situations.
This “4 in 1” package contains everything you need to implement a telephone triage program: Comprehensive training, protocols, standards and a CD with case studies for analysis and critique, plus an optional telehealth continuing education website.
Features:
- Users Guide - complete with insightful FAQs
- Protocols - wide-range of common diseases including Women's Health
- Documentation Form - ensures proper procedure, documentation, and risk management
- Standards - Comprehensive practice standards for practitioners and programs
- CD-ROM - contains 10 case studies for discussion and analysis
- Continuing Education -An accompanying website to earn CE credit online, at www.teletriage.com
Representing the latest research and standards in the field, Telephone Triage is the ultimate resource for the triage nurse.
Table of contents
User's Guide and Operating Standards
Key Assessment Tools
ADULT PROTOCOLS
Abdomen Problem
Abuse
Back Problem
Bowel Problem
Chest Pain
Cold Exposure
Confusion
Dizziness
Ear Problem
Emotional Problem
Extremities Problem
Eye Problem
Face/Jaw Problem
Fever
Head Problem
Heat Exposure
Joint Problem
Lip/Mouth
Lip/Mouth;Teeth/Gums; Tongue Problem
Neck Problem
Nose/Sinus Problem
Penile/Scrotal/Testicle Problem
Rectal Problem
Respiratory Problem
Seizures
Shock
Skin
Substance Abuse
Urinary Problem
Vomiting/Nausea
WOMEN'S HEALTH PROTOCOLS
Birth Control
Breast Problem
Breastfeeding ProblemMenopausePostpartum ProblemPregnancy ProblemVaginal Bleeding
Vaginal Problem
APPENDIX
Home Treatment
Policies and Special Populations
Micellaneous Supplemental Information
Practice Resources
Community Resources
Informatinal Resources
Author comments
Sheila Wheeler, RN, MS, is acknowledged as one of the world's leading experts in the field of telephone triage. She has practiced nursing for over 30 years, primarily in critical care, emergency department and clinic settings. An accomplished writer, educator, researcher and consultant, Ms. Wheeler is currently President of TeleTriage Systems in San Anselmo, California.
