Overview
Main description
The definitive guide to reducing overhead AND improving performance through workflow learning and other Performance Support breakthroughs
Doing is learning!
According to experts, 80% percent of learning in the workplace occurs on the job, rather than in formal training sessions-and this is despite a majority of organizations spending more than 4/5 of their training budgets on formal training. Innovative Performance Support: Tools and Strategies for Learning in the Workflow offers a concise and comprehensive overview of Performance Support (PS) systems that permit workflow learning, from free, open-source apps to comprehensive software solutions.
Benefits and features of Innovative Performance Support:
- Performance Support (PS) is quickly becoming a the standard alternative to formal training in many fields
- IHelps to deliver all the business impact of PS—without the need for extensive technical or instructional design knowledge
- Replaces or enhances existing training approaches
Bob Mosher, an award-winning training and IT guru breaks down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now, and shows how leading firms have deployed these resources and realized significant competitive advantages, including reduced costs, higher retention rates, and greater efficiency.
Some of the topics covered in Innovative Performance Support:
The Five Moments of Need: Where Performance Support Earns its Keep • Learner Dispositions, Abilities, and Styles • Embedding Performance Support in Software • Supporting Performance During Remote Communications • Guiding People through Collaborative Processes • Integrating Performance Support Into Traditional and Virtual Classrooms • Producing Performance Support Solutions from a Single Content Source • The Organizational Politics of Performance Support
Author comments
Author Information
Bob Mosher (Rochester, NY) is Global Chief of Learning Strategy and Evangelism at LearningGuide.
Dr. Conrad A. Gottfredson (Alpine, UT) consults numerous multi-national clients on the adoption of emerging technologies and methodologies for training and PS.
