Overview
Main description
Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations.
The book includes interviews with leaders who reveal the inside story of the communication secrets at:
- The White House
Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author
- Google
Laszlo Bock, Vice President, People Operations
- EMI Publishing
Big Jon Platt, President
- IBM
Jeanatte Horan, Vice President of Enterprise Business Transformation
- Harvard Business School
Tony Mayo, Director of the Leadership Initiative
- The New York Giants
Peter John-Baptiste, Director of Public Relations
Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk.
Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.
Table of contents
Section One: The Techniques
1. Match Your Listener's Tendency
2. Manage Your Ethos
3. Speak to Motivate
4. Frame
5. Validate
6. Add Color
Section Two: The Moments That Need Your Leadership
7. Defensiveness
8. Meetings
9. Hiring
10. Delegation
11. Criticism
12. Presentations
Section Three: The Most Important Chapter
13. Communication as a Hard Skill
Author comments
Ethan F. Becker is president and second generation speech coach with The Speech Improvement Company, Inc.
Jon Wortmann is a Harvard trained speaker, advisor, and author. He is principal at Muse Arts, LLC, a think tank and consultancy for leaders.
Back cover copy
Learn the secrets of today’s
greatest communicators!
Communication is a make-or-break skill for leaders and managers in every industry and
workplace. Mastering Communication at Work delivers the skills you need to build your
confidence, motivate your people, and, ultimately, enact measurable change throughout
your organization.
Even people who seem to have a natural gift for leadership must practice the nuances
of how they communicate every day. With the help of this book, anyone can learn
the craft of powerful communication, and top performers can continuously hone their
technique.
Providing expert insight into the subtleties of communication that affect the behavior
of others, Mastering Communication at Work is designed to help you practice and test
your new skills so you can quantify your progress. In no time, you will learn how to:
- Empower teams
- Reduce stress
- Garner trust
- Deliver memorable presentations
- Satisfy clients
Whatever your level of leadership or management, Becker and Wortmann teach essential
communication skills—from creating a connection the moment you meet
someone to effectively dealing with crisis situations requiring immediate action.
If you want your voice heard in every meeting, if you want others to share your vision,
if you want your team to deliver results—you must become a master communicator.
This book will put you on that path.
