Frequently-Asked Questions for New Customers

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How can I find the books I want quickly and easily?

Use the category links to the left to browse our books by subject category. Or enter a title, author, keyword, or ISBN in the search box above for a complete listing of all available titles that meet your criteria. If you are having trouble locating a product, you can read more about Searching McGraw-Hill Professional.

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Can I learn about new books that interest me as soon as they're released?

Subscribe to one of our many subject-specific E-mail Alerts and you'll receive periodic email updates featuring new titles, special offers, exclusive online previews, and more. You can sign up for these e-mail alerts here.

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How can I be sure the items I've ordered are in stock?

To confirm that your selection(s) are available and in-stock for immediate shipment, you can contact our customer service staff between 8:00 AM and 6:00 PM EST, Monday through Friday by calling 1-877-833-5524. International Customers please email: International Customer Service .

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What do I need to know about pricing?

All prices, shipping, and handling charges listed throughout this site are in U.S. dollars (USD). International prices and shipping costs may vary, so if you are ordering for delivery to an address outside the U.S., please contact your local McGraw-Hill office for information. International Customers please refer to our International FAQ for pricing information.

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Will I be charged sales tax?

McGraw-Hill will add local and state sales tax where appropriate to U.S. orders. International Customers please refer to our International FAQ for the appropriate charges.

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How will my order be shipped?

Unless you specify otherwise, orders within the U.S. are shipped via USPS or UPS Ground. International Customers please refer to our International FAQ for available shipping options.

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Is rush shipping available?

Our convenient online order form will automatically calculate appropriate shipping and handling fees, and tax, if applicable. You can review your purchase total at any time before submitting your final order. For standard delivery, all orders are charged 9 Percent of the total purchase amount for shipping. Rush delivery charges are an additional $6.00 for 2nd Day Delivery, and an additional $12.00 for Next Day Delivery. International Customers please refer to our International FAQ to determine the appropriate fees.

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What forms of payment do you accept?

We accept VISA, MasterCard, and American Express for placing online orders. To pay by check or money order (drawn from a U.S. bank), please mail your online order form with your payment to:

McGraw-Hill Education
PO Box 182604
Columbus, OH 43272-3031

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Is it safe to use my credit card?

Absolutely! Every credit card purchase you make at McGraw-Hill Professional's online bookstore is electronically secure and backed by our Safe Shopping Guarantee.

We guarantee that every transaction you make at books.mcgraw-hill.com is 100 Percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the McGraw-Hill Professional Online Bookstore. For more information, please go to our Secure Shopping page.

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What if I'm unhappy with my selection after I've received it?

Your satisfaction is guaranteed. If, for any reason, you are not completely satisfied with your order, simply return it in good condition within 30 days along with your order confirmation and a refund or credit card credit will be processed upon receipt.

Please be sure to enclose the packing slip that accompanied your order. Mail all material to:

McGraw-Hill Education
Returns Department
860 Taylor Station Road
Blacklick, OH 43004

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How can I reach Customer Service with questions about my order?

Customer Service may be reached between the hours of 8:00 AM to 6:00 PM EST, Monday through Friday at:

Be sure to include your name and email address in order for us to respond.

International Customers:


Our International Customer Service Department is available by emailing International Customer Service or speaking to a customer service representative from 8:00 AM - 4:00 PM EST (USA). Voice mail is available 24 hours.

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