Help > New Customers > Frequently-Asked Questions for New Customers
Frequently-Asked Questions for New Customers
- How can I find the books I want quickly and easily?
- Can I learn about new books that interest me as soon as they're released?
- How can I be sure the items I've ordered are in stock?
- What do I need to know about pricing?
- Will I be charged sales tax?
- How will my order be shipped?
- Is rush shipping available?
- What forms of payment do you accept?
- Is it safe to use my credit card?
- What if I'm unhappy with my selection after I've received it?
- How can I reach Customer Service with questions about my order?
Use the category links to the left to browse our books by subject category. Or enter a title, author, keyword, or ISBN in the search box above for a complete listing of all available titles that meet your criteria. If you are having trouble locating a product, you can read more about Searching McGraw-Hill Professional.
Subscribe to one of our many subject-specific E-mail Alerts and you'll receive periodic email updates featuring new titles, special offers, exclusive online previews, and more. You can sign up for these e-mail alerts here.
To confirm that your selection(s) are available and in-stock for immediate shipment, you can contact our customer service staff between 8:00 AM and 6:00 PM EST, Monday through Friday by calling 1-877-833-5524. International Customers please email: International Customer Service .
All prices, shipping, and handling charges listed throughout this site are in U.S. dollars (USD). International prices and shipping costs may vary, so if you are ordering for delivery to an address outside the U.S., please contact your local McGraw-Hill office for information. International Customers please refer to our International FAQ for pricing information.
McGraw-Hill will add local and state sales tax where appropriate to U.S. orders. International Customers please refer to our International FAQ for the appropriate charges.
Unless you specify otherwise, orders within the U.S. are shipped via USPS or UPS Ground. International Customers please refer to our International FAQ for available shipping options.
Our convenient online order form will automatically calculate appropriate shipping and handling fees, and tax, if applicable. You can review your purchase total at any time before submitting your final order. For standard delivery, all orders are charged 9 Percent of the total purchase amount for shipping. Rush delivery charges are an additional $6.00 for 2nd Day Delivery, and an additional $12.00 for Next Day Delivery. International Customers please refer to our International FAQ to determine the appropriate fees.
We accept VISA, MasterCard, and American Express for placing online orders. To pay by check or
money order (drawn from a U.S. bank), please mail your online order form with your payment to:
PO Box 182604
Columbus, OH 43272-3031
Absolutely! Every credit card purchase you make at McGraw-Hill Professional's online bookstore is
electronically secure and backed by our Safe Shopping Guarantee.
We guarantee that every transaction you make at books.mcgraw-hill.com is 100 Percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the McGraw-Hill Professional Online Bookstore. For more information, please go to our Secure Shopping page.
Your satisfaction is guaranteed. If, for any reason, you are not completely satisfied with your
order, simply return it in good condition within 30 days along with your order confirmation and a
refund or credit card credit will be processed upon receipt.
Please be sure to enclose the packing slip that accompanied your order. Mail all material to:
860 Taylor Station Road
Blacklick, OH 43004
Customer Service may be reached between the hours of 8:00 AM to 6:00 PM EST, Monday through Friday
- Telephone: (800) 217-0059
- Fax: (614) 759-3749
- Email: firstname.lastname@example.org
Be sure to include your name and email address in order for us to respond.
Our International Customer Service Department is available by emailing International Customer
Service or speaking to a customer service representative from 8:00 AM - 4:00 PM EST (USA). Voice
mail is available 24 hours.
- Telephone: (609) 426-5793
- Fax: (609) 426-7917.