Frequently-Asked Questions for New Customers

How can I find the books I want quickly and easily?
Can I learn about new books that interest me as soon as they're released?
How can I be sure the items I've ordered are in stock?
What do I need to know about pricing?
Will I be charged sales tax?
How will my order be shipped?
Is rush shipping available?
What forms of payment do you accept?
Is it safe to use my credit card?
What if I'm unhappy with my selection after I've received it?
How can I reach Customer Service with questions about my order?

How can I find the books I want quickly and easily?

Use the category links to the left to browse our books by subject category. Or enter a title, author, keyword, or ISBN in the search box above for a complete listing of all available titles that meet your criteria. If you are having trouble locating a product, you can read more about Searching McGraw-Hill Professional.

Can I learn about new books that interest me as soon as they're released?

Subscribe to one of our many subject-specific E-mail Alerts and you'll receive periodic email updates featuring new titles, special offers, exclusive online previews, and more. You can sign up for these e-mail alerts here.

How can I be sure the items I've ordered are in stock?

To confirm that your selection(s) are available and in-stock for immediate shipment, you can contact our customer service staff between 8:00 AM and 4:30 PM EST, Monday through Friday by calling 1-877-833-5524. International Customers please email: International Customer Service .

What do I need to know about pricing?

All prices, shipping, and handling charges listed throughout this site are in U.S. dollars (USD). International prices and shipping costs may vary, so if you are ordering for delivery to an address outside the U.S., please contact your local McGraw-Hill office for information. International Customers please refer to our International FAQ for pricing information.

Will I be charged sales tax?

McGraw-Hill will add local and state sales tax where appropriate to U.S. orders. International Customers please refer to our International FAQ for the appropriate charges.

How will my order be shipped?

Unless you specify otherwise, orders within the U.S. are shipped via USPS or UPS Ground. International Customers please refer to our International FAQ for available shipping options.

Is rush shipping available?

Our convenient online order form will automatically calculate appropriate shipping and handling fees, and tax, if applicable. You can review your purchase total at any time before submitting your final order. For standard delivery, all orders are charged 9% of the total purchase amount for shipping. Rush delivery charges are an additional $6.00 for 2nd Day Delivery, and an additional $12.00 for Next Day Delivery. International Customers please refer to our International FAQ to determine the appropriate fees.

What forms of payment do you accept?

We accept VISA, MasterCard, and American Express for placing online orders. To pay by check or money order (drawn from a U.S. bank), please mail your online order form with your payment to:

The McGraw-Hill Companies
PO Box 182604
Columbus, OH 43272-3031

Is it safe to use my credit card?

Absolutely! Every credit card purchase you make at McGraw-Hill Higher Learning Store is electronically secure and backed by our Safe Shopping Guarantee.

We guarantee that every transaction you make at books.mcgraw-hill.com is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the McGraw-Hill Higher Learning Store. For more information, please go to our Secure Shopping page.

What if I'm unhappy with my selection after I've received it?

Please review the McGraw-Hill Higher Education returns policy. Please have your order confirmation or the packing skip that accompanied your order available before contacting Customer Service.

Shipping Address:	The McGraw-Hill Companies P.O. Box 182604 Columbus, OH 43272
Phone:	1-800-2MC-GRAW (1-800-262-4729)
Fax:	1-609-308-4480
e-mail:	customer.service@mcgraw-hill.com

Be sure to include your name and email address in order for us to respond.

Outside of the United States (International Customer Service Department):

Phone:	1-609-426-5793
(Live customer service is available 8:00 AM - 4:00 PM EST (USA). Voice mail is available 24 hours.)
Fax:	1-609-426-7917
e-mail:	international_cs@mcgraw-hill.com